Privacy Policy
Guaranteeing the right to protection
of personal data is a fundamental principle and commitment of PIIRAN. For this
reason, we have prepared this document, through which we want to inform you about
the way we collect, use, transmit and protect your personal data when you
interact with us in connection with products and services, including through
our website or mobile applications.
We reserve the right to periodically
update and amend this Privacy Policy to reflect any changes to the way we
process your personal data or changes to your legal requirements. In the event
of such changes, we publish the amended version of the Policy for privacy of
our website and therefore we kindly ask you to periodically check its content.
Who are we and how to contact us?
We are Prima Commerce Ltd. with
headquarters and address of management Shumen, 6 Pliska Blvd. As your opinion
is always important to us and we are always ready to provide you with
additional information that may be necessary in connection with the processing
of your data, we encourage you to contact the personal data protection officer
of PIIRAN by e-mail at piiran.office@gmail.com
Which categories of personal data do we process?
We generally collect your personal
information directly from you, so you decide what kind of information to
provide to us. For example, the information we receive from you is as follows:
• When you create an account in
PIIRAN, you send us your e-mail address, first name, patronymic and surname;
• You can also add additional
information to your personal page (My account) from the PIIRAN platform such
as: photo, gender, nickname, mobile phone number, landline phone number, date
of birth, education, delivery address, additional e-mail address , dates on
bank cards, etc .;
• When you place an order, you
provide us with the following information: the product you want, first and last
name, delivery address, billing information, payment method, phone number,
dates on bank cards, etc.
We also offer you to register in the
PIIRAN platform through your Facebook or Google account. If you choose one of
these options, you will be directed to the Facebook Admin / Google LLC page,
where you will be notified of the transfer of your data to PIIRAN. You can view
the privacy policies of Facebook and Google by following these links:
https://www.facebook.com/about/privacy
https://policies.google.com/privacy
In addition, we may collect and
subsequently process certain information about your browsing behavior on our
website or use a mobile application to personalize your online experience and
create suggestions that are tailored to your account. We encourage you to learn
more in this regard by reading the processing section below.
In our website and in the mobile
application we may store and collect information through cookies and similar
technologies in accordance with the Cookie Policy.
We do not collect or otherwise
process sensitive data included in special categories of personal data in the
General Data Protection Regulation. In addition, we do not wish to collect or
process data from minors under the age of 16.
What are the purposes and grounds of the processing?
We will use your personal data for
the following purposes:
• creating and managing a profile in
the PIIRAN platform;
• processing of orders, including
acceptance, validation, forwarding and invoicing of the same;
• resolving problems related to order
cancellations or any other problems related to orders, purchased goods or
services;
• return of products in accordance
with legal provisions;
• reimbursement of the value of the
products in accordance with the legal provisions;
• assistance, including answering
your questions about your orders
The processing of your data for these
purposes is in most cases necessary for the conclusion and execution of a
contract between PIIRAN and you. In addition, processing in accordance with
applicable law, including tax and accounting legislation, is required to meet
these objectives.
Improving our services
We work hard to provide you with the
best online shopping experience. For this purpose, we may use certain
information about your customer behavior, invite you to complete satisfaction
surveys after the completion of an order, or conduct it directly or with the
help of partners, market research and research.
We base these activities on our
legitimate business interests and always ensure that your fundamental rights
and freedoms are unaffected.
We would like you to always be aware
of the best offers for the products you are interested in. In this regard, we
send you all kinds of messages through e-mail channels (e-mail / SMS / mobile
push / webpush, etc.), which contain general and thematic information,
information about similar products or products that complement the products you
purchase, information about offers and promotions, information about the
products added to the "Account / My Cart" or "Account /
Favorites" sections, or if you are interested in buying them, and other
business communications such as marketing surveys and user opinion polls, and we
can provide personalized recommendations on the website and mobile app. In
order to provide you with information that is of interest to you, we may use
certain information about your customer behavior (for example, products viewed
/ added to the wish list / purchased products) to create an account. We always
guarantee that this processing is carried out in compliance with your rights
and freedoms, and that the decisions taken in connection with them do not give
rise to any legal consequences for you and do not affect you in such a
substantial way.
We require your prior consent to send
you marketing messages. You can change your mind and withdraw your consent at
any time.
Protection of our legitimate
interests
There may be cases in which we use or
transmit information to protect our rights and business. These may include:
• measures to protect the website and
users of the PIIRAN platform against cyber attacks;
• measures to prevent and detect
attempted fraud, including the transmission of information to competent public
authorities;
• measures to manage various other
risks.
The main reason for these types of
processing is our legitimate interests in protecting our business by
stipulating that we ensure that all measures we take ensure a balance between
our interests and your fundamental rights and freedoms.
In addition, in some cases, our
processing is based on legal provisions such as the obligation to protect goods
and values provided by the applicable legislation in this regard.
How long do we keep your personal data?
As a rule, we store your personal
data as long as you have a PIIRAN account. You can always ask us to delete
certain information or close your account and we will respond to this request
by saving certain information, even after closing account when applicable law
or legitimate interests so require.
To whom do we send your personal data?
Depending on the case, we may
transmit or give access to some of your personal data to the following
categories of recipients:
• courier service providers;
• payment / banking service
providers;
• providers of marketing /
telemarketing services;
• market research service providers;
• other companies with which we can
develop joint programs to market our goods and services.
If we are required by law, or if this
is necessary to protect our legitimate interests, we may also disclose certain
personal information to public authorities.
We guarantee that access to your data
by private third-party entities is carried out in accordance with the legal
provisions in the field of data protection and confidentiality of information,
on the basis of contracts concluded with them.
To which countries do we transfer your personal data?
We currently store and process your
personal data in Bulgaria.
However, some of your personal data
may be transferred to entities located inside or outside the European Union,
including in countries for which the European Commission has not recognized an
adequate level of personal data protection.
We will always take steps to ensure
that any international transfer of personal data is carefully managed in order
to protect your rights and interests. Data transfers to service providers and
other third parties will always be protected by contractual obligations and,
where appropriate, by other guarantees, such as standard contractual clauses
issued by the European Commission or certification schemes such as the Privacy
Shield. of personal data transmitted by the EU to the United States of America.
You may contact us at any time using
the contact details provided above to find out the countries to which we
transmit your data and the safeguards we apply to such data transmissions.
How do we protect the security of your personal data?
We are committed to ensuring the
security of personal data by applying appropriate technical and organizational
measures in compliance with industry standards.
We store your data on secure servers
using the latest encryption algorithms and ensure the storage of backups.
Despite the measures we take to protect your personal data, we are aware that
in principle the transmission of information over the Internet or other public
networks it is not completely secure and there is a risk that the data may be
viewed and used by unauthorized third parties. We cannot be held responsible
for these vulnerabilities in systems that are not under our control.
What are your rights?
The General Data Protection
Regulation recognizes a number of rights in relation to your personal data. You
may request access to your data, the correction of errors in our files, and /
or raise objections to the processing of your personal data. You can also
exercise your right to lodge a complaint with the competent supervisory
authority or the court. Depending on the case, you may also have the right to
request the deletion of your personal data, the right to restrict the
processing of your data and the right to data portability.
To exercise your rights, you can
contact us using the contact details provided above. Please note the following
if you wish to exercise these rights:
Identity - We take the privacy of all
records containing personal information seriously. For this reason, please send
us your requests for these records using your email address listed in your
PIIRAN account. Otherwise, we reserve the right to verify your identity by
requesting additional information to verify it.
Fees - We will not charge a fee for
exercising any rights with respect to your personal data, except when your
request for access to information is unreasonable, repeated or unnecessary, in
which case we will charge a reasonable amount. We will notify you of any
applicable fees before reviewing your request.
Response Time - We plan to respond to all
valid requests within one month, unless the request is particularly complex, or
if you have made multiple requests, in which case we will respond within a
maximum of two months. We will let you know if we need more than a month. We
may ask you to contact us and say exactly what you want to get or what you are
worried about. This will help us to act faster and reduce the response time to
your request.
Third party rights - We will not need to respond
to a request if it adversely affects the rights and freedoms of other data
subjects.
Cookie policy
This policy is complemented by
PIIRAN's privacy policy and the General Terms and Conditions of the site, which
we recommend that you read, including additional useful information, including
the responsibilities of the PIIRAN Data Protection Officer. The protection of
personal data is an important task for PIIRAN. Our desire is to be as clear and
transparent as possible in resolving this issue. For any questions, please
contact us at piiran.office@gmail.com
What are cookies?
Cookies are small text files
consisting of letters and numbers that will be stored on your computer, mobile
phone or other terminal equipment of the user through which he accesses the Internet.
The cookie is set by a request submitted by the user's terminal to the PIIRAN
server or to a third party server.
What are cookies used for?
These files make it possible, in
general, to recognize the user's terminal and present the content in a way that
is relevant, adapted to the user's preferences. Cookies ensure that users have
a good time and support PIIRAN's efforts to provide services that are best
suited to users, such as online privacy preferences, shopping cart, or relevant
ads. They are also used in the production of anonymous aggregated statistics
that help us understand how users benefit from our websites, which allows us to
improve the structure and content without identifying each individual user.
What cookies do we use?
We use two types of cookies: session
and permanent. Session cookies are temporary files that remain in a terminal
until the end of the user session or the closing of the application. Persistent
cookies remain on the user's terminal for a period of time determined by the
cookie's parameters or until they are manually deleted by the user.
How are cookies used by this site?
Visiting this site may leave the
following types of cookies:
Cookies are strictly necessary for
the operation of the site
Cookies for analysis
Advertising cookies.
Do cookies contain personal data?
Cookies themselves do not require
personal information to be used and in many cases do not even identify the
identity of Internet users. However, there are situations where personal data
may be collected through the use of cookies to facilitate certain functions of
the user or to provide the user with a feeling that is tailored to his
preferences. This data is encrypted in a way that makes unauthorized access
impossible.
Blocking cookies
If you want to block cookies, some
functions of the site will be suspended, and this may create some malfunctions
or errors when using our site. For example, blocking cookies may prevent you
from: shopping online, identifying yourself when logging in to your account.If
you agree to these restrictions and want to block cookies, follow the
instructions below:
Microsoft Internet Explorer 9 (Windows 7 operating system)
click the settings icon (top right)
click Internet Options
Click Privacy, and then select
options
Click Apply and then OK to save your
preferences
Google Chrome
Click the key icon and select Options
from the list
Click the "Advanced
Settings" tab
Click Content Settings in the Privacy
tab.
Select the settings you want
Click X to close
Safari
Select Preferences
Click the privacy panel
Select the settings you want
Click X to close
Mozilla Firefox
Select Tools from the main bar, then
Options
Click the Privacy tab
Select the settings you want
Click OK to close